Have you heard about the death of tech support ticket escalation?
What if you had a 24/7/365 solution that you didn't have to think about?
What if it was cheaper than what you're currently doing?

Providing technical support via Live Chat is cost efficient and allows you to offer a cost-effective 24 hour service to your customers. Our multi-lingual support specialists can help expedite the critical diagnosis process. In the event that we are unable to offer the solution your customer requires, we can refer/transfer the customer to your internal support team. Chat 247 Technical Support is available to support most products and services- please ask your Account Manager for additional information regarding your particular necessities.

Our Technical Support Specialists can assist your customer in a number of ways including opening web pages directly on the customer's browser rather than simply describing where to find the solution and can steer the customer to the appropriate solution or point out other products and services that may be applicable for them.

Tech support is available for hosting, ISP's, broadband, and hardware and software configuration. Specialized applications can also be designed to meet your needs. In many cases, it is necessary for you to give us instructions to access your internet based back-office system interface or proprietary stand-alone interface. Our operator will assist your customers with issue resolution, including utilizing the FAQ Knowledge Base that we develop with you, to resolve the issue.

Chats are billed when the issue is qualified as a tech support issue. If the chat session exceeds the 30 minute maximum, the per chat rate will bill again. This service requires training and assisted setup. Maintenance and setup charges may apply.