Nveevo | Live.Data.Solutions

Affordable low entry package designed for home users and very small businesses. Its purpose is to provide a world class customer care service to austerely funded companies. If you are starting a small business, Chat in a Box is your roadmap to success…

250 Customer Service // Lead Capture Minutes Included
125 Technical Support Minutes Included

It’s very important to make a big entrance and an awesome first impression when it comes to customer satisfaction even if you are a very small company. Allow your clients to process positive feedback over your customer service department and relax while measuring your retention rate with Chat in a Box; at the same time keep your corporate branding intact by being able to fully customize/design your chat windows with this unique plan.

Isn’t it time your business had a customer service solution that helps increase your clients loyalty? Here is a solution tailored for your specific needs.

If you are a Mid-size company, you know that a good customer care keeps clients coming back. With its competitive price and ample free minutes allotted, Chat Plus is the solution to your needs. See how Chat Plus works to achieve business success.

500 Customer Service // Lead Capture Minutes Included
300 Technical Support Minutes Included

Chat Plus offers your organization full chat capabilities along with analysis of your website traffic allowing certain administrative rights.

This plan includes the Visitor Recorder Tool which allows us to setup and record all the visitors that reach your website and analyze their visits. Select a date range and we will run a report for you. With this valuable information, you can improve the usability of your website, and monitor how well Pay Per Click (PPC) campaigns are working.

Didn’t anticipate so much business? Managing a lot of tedious customers? Chat Advantage takes care of your customers while you focus on your business.

1,500 Customer Service // Lead Capture Minutes Included
1,000 Technical Support Minutes Included

o Full Customization Package
o Full Multilanguage Support
o Support for Unlimited Web Sites

Communicate more effectively with your customers. Now your business can deploy a simple, affordable, easy-to-manage unified customer service solution. Chat Advantage is a comprehensive Live Chat solution that offers your business the ability to provide sales and support chats with enhanced analyzing tools.

This plan combines all performance reports such as; Operator Performance Analysis Report to help monitor operator's performance in regards to missed chats, concurrent chats, queued chats, rejected chats, number of chats taken, average response time, and average chat length, Chat Trends Analysis Report to query average chat requests per hour over a specified time period. See the peak times for all your chat requests, Return Visitors Resolution Analysis Report to help you see which visitors are repeat visitors that have their issues resolved 2 or more times and many other features.

Chat Ultra allows you to take care of hundreds of customers without worrying about the meter running! Managing a lot of tedious customers? Chat Advantage takes care of your customers while you focus on your business.

For the first time, live chat is letting the company behind the website connect to the person behind the computer - and the positive results are showing up in increase sales and profits! -

6,000 Customer Service // Lead Capture Minutes Included
3,000 Technical Support Minutes Included

o Full Customization Package
o Full Multilanguage Support
o Support for Unlimited Web Sites

Customers often complain they don't get the attention they need when dealing with large corporations and sometimes prefer going to small businesses instead. Your company can be the exception to the rule and we can help, by providing a personalize assistance to each and every customer that goes to your site.

Do you want us to gather a selected group of operators to take care of your business needs? Let us translate your specialized business requirements into effective and efficient modules that will quickly accomplish your unique support goals.

Dedicated Seats delivers solid results without running the risk of working in unfamiliar territory.

Do you want to separate your business instance from the group in terms of the highest possible customer service solution ever built to deliver? Dedicated Seats are offered at a very affordable rate, it involves six chat operators working round the clock, in eight hour shifts each, 24/7/365, managing as much chat volume as they can, i.e. at any given time, there will be a dedicated chat operator online on your website.

Prices will vary upon the type of plan you select.
Customer Service // Lead Capture // Technical Support

Getting started is easy. We will analyze your organization's customer support structure needs, and provide a suitable configuration in terms of hand picking the right resources. Training sessions play a very important role with this solution before we can get your account up and running.

Once your Dedicated Seat goes live, careful monitoring and data analysis by our efficiency experts will fine-tune areas to maximize performance.

For a customized quote based on your unique business needs, please write to us at info@nveevo.com

Empty or Bogus Chats are considered non-billable Chats.
Time stamped Chat starts when customer asks initial question.
Lapse time larger than 5 minutes on question and answer from Nveevo operators will be considered as non-billable Chat.
Nveevo reserves all rights to correct any errors in its online price page prior to billing. If you suspect an error in pricing or billing, please contact us at info@nveevo.com

Prices are subject to change without prior notification. Should Nveevo increase its price on any product within 10 calendar days of your purchase, you may contact Nveevo Sales Support at 1.800.964.8176 or send an email to info@nveevo.com to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Nveevo within the next 10 business days of purchase, otherwise you may loose the right to a refund. Nveevo reserves all rights to correct any errors in its online price page prior to billing. If you suspect an error in pricing or billing, please contact us at info@nveevo.com.