On-Demand ASP Solution: The service is hosted within our data centers which is available at all time, 24/7 so that the service will never be interrupted.

Multi-Language Support: Want to make your products available to a wider variety of users? By adding support for three languages - English, Spanish and German – more coming soon, you can reach clients in more parts of the world.

Detailed Billing: Worried about your end of the month bill – Not so sure about the additional minutes outline? A detailed electronic bill includes a breakdown of all amounts invoiced on your plan. With the detailed bill you will know exactly when you received chats, how long they lasted, and most importantly, when to switch plans for better results.

Offline Email Forms: Want to capture all visitor requests even when your button is offline? With the Offline E-mail Form, you can prompt visitors who you may have missed to leave their contact e-mail and a message and then follow up from there.

Automatic Chat Transcripts: This feature will allow you to receive all chat transcripts to better monitor quality issues. Visitor Side - At the end of a chat, the web site visitor has an option to view the current chat transcript and send it to their own email inbox for later use.

Visitor recorder reports: Would you like to monitor how well your Pay per Click (PPC) campaigns is working? This new reporting tool allows you to record all your visitors that reach your website so that you can analyze them at a later time. View their IP, country, city, browser settings, pages browsed, exit page, and duration on your web site. With this valuable information, you can improve the usability of your website.

Helpdesk Services Available: Do you need professional help configuring your account? We can get on your account setup for your organization with our hands-on configuration, customized design, and setup. We can consult with you and offer suggestions and recommendations on the type of Proactive Pop-Up and Chat Button placement which will yield maximum results. Additional charges apply.

Limited Proactive Pop-up Invitations: Proactively send limited chat invitations to visitors browsing your site. Proactive Pop-Ups can be customized to the type of sales pitch you want to present to the visitor depending on where they are on your website. Only 2 landing pages supported.

Multiple Website Support: Many buttons can you add to your home page and/or landing pages? Unlimited. Applying to this plan allows your business to add as many buttons to your sites and / or landing pages at no additional cost.

Visitor recorder reports: Would you like to monitor how well your Pay per Click (PPC) campaigns is working? This new reporting tool allows you to record all your visitors that reach your website so that you can analyze them at a later time. View their IP, country, city, browser settings, pages browsed, exit page, and duration on your web site. With this valuable information, you can improve the usability of your website.

Unlimited Proactive Pop-up Invitations: Proactively send unlimited chat invitations to visitors browsing your site. Proactive Pop-Ups can be customized to the type of sales pitch you want to present to the visitor depending on where they are on your website. Unlimited landing pages supported.

Professional Helpdesk Services: We would help you by configuring your account at no additional cost. We will consult you and with your recommendations on the type of Chat Button placement, design, content, implementation script, detailed FAQ we shall configure on your site.

Translations Services: Need to translate your FAQ’s to Spanish to reach the Hispano Niche? Exclusively for our clients. We provide a wide range of translation services for your personal needs, business or technical documents and websites. There is no project is too big or too small. Whether you have a thick user manual or a single page, you will receive high-quality translation and on-time delivery at the lowest rates possible, solely for our active clients.

Trouble Ticket management Services: Have you heard about the death of tech support ticket escalation? Trouble Ticket Management deals with TT on clients back office systems where our operator receives a TT notices, accesses clients TTS and deals with all tickets created by the end users, client or even our own chat operators. We charge a nominal fixed fee for the service and an additional dedicated fee for every ticket we manage.