One of the most interesting ways to learn successful stories and to discover information about different businesses relationships is by studying real case studies. If you are like thousands of researchers, you may just be thinking, “Why Nveevo? Well, every case study tells another story of our business.

Industry: Pharmacy. Online Pharmacy (United States & Canada)
Service Plan: Advanced FAQ Pre-Sales, Lead Capture

RXWEB is an online pharmacy with over US$7,000,000 in annual revenues. They currently have a call center making outbound calls, but remain mostly profitable because of the Internet site. RXWEB tried placing the chat button on the site, and discovered that many visitors had not been ordering because they had problems with forms, or needed additional help or information about medications. Now, when users are not sure they want to place an order, they collect the critical lead information, and then route the leads to their call center to be followed up the following day. Also their orders from Hispanics have risen drastically.

Industry: Telecommunications Services. Internet Hosting Company (Argentina)
Service Plan: Advanced Customer Service

JA is a small home based hosting company in Argentina. Upon start-up Jose's goals were to keep costs as low as possible. When he discovered Nveevo, he realized that he could offer full customer service through chat. Through his customer service chat button, his customers can check their account balance, change billing information, and payment method. An added bonus is that he now offers all through support channels in English as well, which is something he had not originally planned for. He now offers better service to his customers and does it at a fraction of the normal cost. He also has the peace of mind of focusing strictly on providing the best hosting services possible which is his core business, and not worrying about customer support.

Industry: Telecommunications Services. Mobile Telephone Company (United States & Europe)
Service Plan: Technical Support

A major European mobile telephone manufacturer with its primary customer base in the United States began an expansion into Europe. They knew training employees in Spanish and German (which were to be the main markets) to offer service, would require becoming a 24/7 operation for their call centers because of the difference in time zones. They currently service US customers during one shift and European during another shift. They foresaw increased costs in security, logistics, network usage, building utility consumption, and not to mention the HR costs of 24/7 call center. Nveevo presented them with a solution which would give them dedicated chat seats, not shared with other customers. Because of the sheer number of telephones supported, it would require a chat operator's full attention and capacity to service such a wide product offering. Chat247 provided the 24/7 solution, with 2 chats seats since each operator can handle up to 4 sessions at once, which would have required 9 had they been telephone operators. The cost was 70% less than their original projections and provides 24/7 service in English, German, and Spanish via chat on their website.

Industry: Real State. Real State Agent Company (United States)
Service Plan: Advance Pre-Sales, Lead Capture

John Garret is an independent real estate agent in a remote area of Colorado famous for skiing and expensive homes. International buyers enjoy having a human to talk to who can answer questions regarding the Colorado area 24 hours a day even on holidays. He has made only one sale as the result of a lead in the past six month. The sale was US$3,750,000. His chat service is now paid for his grandchildren college tuition.