Every case study tells another story of our business

The relationship between your company and your overseas customer shouldn’t end when a sale is made. If anything, it should be just the start of a long relationship that requires more of your attention. The “care and feeding” of you’re your customers will determine if they keep coming back for more. Our case estudies range from small to large corporations from all over the world...

Learn from successful stories and discover information about different business relationships studying our case studies. If you are like thousands of researchers, you may just be thinking...

Industry: Pharmacy. Online Pharmacy (United States & Canada)
Solution (s): Live Chat Support for online live help desk

Service Plan: Advanced FAQ Pre-Sales, Lead Capture

RXWEB is an online pharmacy with over US$2,000,000 in annual revenues. They currently have a call center making outbound calls, but remain mostly profitable because of the Internet site. RXWEB tried placing the chat button on the site, and discovered that many visitors had not been ordering because they had problems with forms, or needed additional help or information about medications. Now, when users are not sure they want to place an order, they collect the critical lead information, and then route the leads to their call center to be followed up the following day.

Industry: Telecommunications Services. Internet Hosting Company (Argentina)
Solution (s): Customer Service for web-hosting live help

Service Plan: Advanced Customer Service

JA is a small home based hosting company in Argentina. Upon start-up Jose's goals were to keep costs as low as possible. When he discovered Nveevo, he realized that he could offer full customer service. Through his customer service his customers can check their account balance, change billing information, and payment method. An added bonus is that he now offers all through support channels in English as well, which is something he had not originally planned for. He now offers better service to his customers and does it at a fraction of the normal cost..

Industry: Telecommunications Services. Mobile Telephone Company (Europe)
Solution (s): Live Technical Support for multilingual live help

Service Plan: Technical Support

A major European mobile telephone manufacturer with its primary customer base in the United States began an expansion into Europe. They knew training employees in Spanish and German (which were to be the main markets) to offer customer service, would require becoming a 24/7 operation for their call centers because of the difference in time zones. Nveevo presented a solution which would give them dedicated seats. Because of the sheer number of telephones supported, it would require an operator's full attention and capacity to service such a wide product offering. Nveevo provided the 24/7 solution with 2 seats. The cost was 70% less than their original projections and provides 24/7 service in English, German, and Spanish.

Industry: Real State. Real State Agent Company (United States)
Solution (s): Customer Service with live 24 Hours help desk

Service Plan: Advance Pre-Sales, Lead Capture

John Garret is an independent Real State agent in a remote area of Colorado famous for skiing and expensive homes. International buyers enjoy having a human to talk to who can answer questions regarding the Colorado area 24 hours a day even on holidays. He has made only one sale as the result of a lead in the past six month. The sale was US$750,000. His customer service support windows which generated the lead, has now paid for his grandchildren college tuition.