You see Howard CHAT24/7 helps your company take full advantage of each visitor to your website by providing affordable pre-sales lead capture, all-inclusive customer service, and technical support via LIVE CHAT for companies around the world. We’re here 24 hours a day to take care of all the “heavy-lifting” when it comes to servicing your customers in different time zones in multiple languages such as English, Spanish and German. We don’t use Liveperson as our business platform; we use WebsiteAlive for its unique vision to future innovations.

On a people’s perspective, Nveevo adds live highly trained Customer Care Representatives to your website capable of handling customer inquiries, capturing lead information and providing pre-sales assistance 24 hours a day 7 days a week.

We are customer care experts and aside from long lasting and high recruitment processes, Nveevo’s Live Chat Answering 24/7 (Includes Holidays), Multi Language Support English / Spanish / German, Affordable Price Structure (For Every Size Business) and Programs for: Pre-Sales, Customer Service and Technical Support rank us as “The best in class customer service delivery model”…

Sorry for the link inconvenience, link has been changed.

Please look at my recent article on Live Web Chat, Live Chat Support; Who is in the market providing 24/7 Live Services? for more references…

http://www.nveevo.com/blog/?p=25

Esteban Maldonado
Operations Manager
www.nveevo.com

Howard White
Manager Internet Marketing, Live Admins

Thanks for your message. While it’s difficult to compare apples to oranges, we’ll start off by pointing at what makes us different from ALL the chat software; the human touch. The best software in the world is only so good if you don’t have the right people to manage it. We offer an array of features within our proprietary system plus a team of specialists to provide a service that is tailored to your specific business needs at the price of a round of golf.

Let me clarify. CHAT247™ is much more than a software application, it’s an individualized service. Do you really need the extra aggravation of installing and maintaining a client/server deployment?

Can your schedule accommodate the delay of the testing and configuring phases that you need to go through to select the best application? We have already done the research for you and selected the best features.

Next- CHAT247™ is a mutli-lingual service. We currently offer English, Spanish and German. Other languages are being implemented. Can a software application help expand your customer base?

Now you want to know the features that our software provides? Here you have a few:

-Push Pages

Open a browser on the customers end to show where they need to click on.

-Quick Screenshots

Send an instant screenshot of an area on your desktop to speed the
conversation along

-Visual and Audible Alerts
Instruct operator which customer replied to better handling.

-Inline Spell Check
Spell check as you type just like word processor applications.

-Drag & Drop File Transfers
Send files to your customers. Provide the document that results in a sale.

-Co-browsing
Ability to open and guide customers on webpages and presentations.

-Multiple Language Support
English, Spanish and German supported at native level with several other language options per request.

-Instant e-Mail Chat Transcripts
Receive every conversation and give feedback when appropriate.

-Custom Chat Button Design
Maintain your brand image and logos by customizing your chat window.

-Customer Surveys
Ability to get Customer Satisfaction Levels by adding a survey after the chat.

-Secure Chat Encryption
SSL 128-bit encyption enabled.

-Live Issue Escalation
Ability to transfer chats to different Tier levels / services.

-Canned Messages
Ability to Auto-greet customers and paste pre-established messages for faster replying.

-Modify Canned Greetings
Operator personalized messages for customized handling.

-Typing Indicator
Know when the other party is writing.

-Invite Feature
Proactively engage customers and boost your sales.

-Block IP Addresses
Block pranksters and unwanted visitors.

We are Customer Service experts and constantly innovating. New features under development and test are:

-Voice capabilities
Will give the ability to click and talk.

-XMPP / Jabber Enabled
Chat with members of Yahoo, AIM, ICQ, and MSN using our chat software or any other XMPP client that supports gateways.

There are a number of factors, but the bottomline is; If you buy 5 operator licenses from Velaro.com it will cost you US$299.75 plus, equipment, bandwidth, more contracts to administer and; you still need to supply and manage the manpower -which is the most expensive asset of every organization- but, on the other hand, US$239.00 a month plus only .25 per chat will provide you with a complete 24 hour a day customer service solution from us.

We’re only interested in giving our clients value while we deliver innovate customer care solutions to their customers and, we always welcome input- What are some of the most important features you think people are looking for when evaluating a chat-base support solution?

Because of your thoughtful question and, because I’m certain that CHAT247 provides lasting value- I’d like to offer you your first 30 days with no monthly fee (per-chat charges will apply). I hope that I’ve addressed your concerns and that you will take advantage of our offer.

Thanks for your question.

C. Marine

Chat Floor Supervisor
Nveevo Business Unit & Chat247

Thanks,

Kurt