Nveevo’s Blog

What makes for a great customer service? Is it the operators’ skills? The tools they are given? How about the availability of said service? How does it fit with the new generation?

These are valid questions and merit to be discussed. 

We now live in a fast paced world, where more than ever before the motto “time is money” is true.  The internet as also helped; we do everything online, pay our bills, make bank transactions, and make all sorts of purchases. Even the food we eat can be ordered through the internet.  Therefore it is only reasonable to think that we would need a customer service system that would reflect our new lifestyle. 

The new generation, the young adults, the driving force of our economy is a group of people who no longer know, nor accept the concept of delayed gratification. Hence the necessity to have a Live Customer Service available at all times to satisfy the most peculiar customer.

One of the easiest ways to do it is through Live Chat Support. Live chat support fulfills all the needs mentioned above: it is fast and efficient. There is no need to wait for a phone operator; a chat operator can attend the chat also immediately and can easily manage 3 chats sessions at the same time and offer all the help needed.

Another aspect that has to be taken into consideration is the business hours. It has been shown that people browse the internet after their regular business hours. They look around on the internet only after conventional businesses have long closed. Consequently your customer service must be available when customers are going to your website, not just from 8 to 5. Live 24/7 customer service is what is asked for and thus what is needed.

Last but not least, online businesses have customers coming from all over the web and therefore from all over the world.  Reaching out to your potential customers in their own languages represents a huge advantage and is an important aspect of business nowadays.      

For that reason we see that Live chat is the new way to offer customer service and when you combine operators’ efficiency, quick response time, with a 24/7 availability, multilingual and live service that is  Live Chat Support at its finest!

Just this morning, I received yet another spam mail offering Chat Software that will take care of all of my website customer needs.

Many if not most of us have realized how efficient a chat button is on a website. And this is the reason why software companies are bombarding us with this or that new chat program, that basically differ by just a few options. Sure this latest features are helpful, but in the end, all these softwares come short when it comes to the most important features of all: attending to customers.

Most businesses that can truly benefit from customer service via chat are home-based ones and the small ones.  Big companies already have created their own web customer service department.  However, these small businesses have reduced, multitasking employees who do not necessarily have the time to answer chats and would rather focus their effort and energy in growing their core business. Therefore more and more people are turning to the most obvious solution: Outsourced Chat Answering Services.

Chat answering services can be defined as a service where companies usually rely on outsourced agents to handle chats on their behalf and thus taking that heavy load off their shoulders. And although it seems like a simple, straight-forward and possible lucrative business, it’s not that common, even though there is a demand for it. But it exists!

When thinking about chat service providers, I have only found companies like Velaro and Nveevo; companies that have introduced a new line of service, which you can rely on for many years. If you are in the market for a 24/7 live chat package, they both work.  If you need Multilanguage support because of the ever increasing Hispanic population in the states, then only Nveevo can match your search criteria and furthermore prices –what rules this market- are far more attracting with Nveevo.

When deciding to GO LIVE and placing a chat button on your website, make sure you choose a company that offers both the software and the agents to take care of your chats, let it be during holidays, week-ends, after-hours or better yet, full 24/7.