Nveevo’s Blog

The parameters used to establish this reports are the Ease of Use, Price, Setup Ease, Monitoring Capabilities and Scalability options.

Source: Top Ten Reviews

Another Site that brings popular Editor’s Pick for Chat Software for 2007 is Live Chat Dir.

Who is in the market providing 24/7 Live Services?

If your company is interested in adding live help to its website, but is concerned about the staffing requirements in terms of hiring operators to take over the chats, or they just don’t have the resources to create such department, then you will want to outsource to a Live Chat Service Provider such as Velaro or Nveevo.

Some chat software vendors have partnered with call centers to offer their customers an integrated package that includes their state of the art Live Chat Software, along with the staffing options to provide the actual support demand. Staffing with third party call center is an option to consider but it comes with a higher price since everyone wants a piece of the pie.

Alternatively there a service provider in the industry called Nveevo which main core business is Live Chat Services. Nveevo offers customers ease and convenience on-demand Live Chat Service by providing affordable pre-sales lead capture, all-inclusive customer service, and technical support via LIVE CHAT for companies around the world. They take care of all your needs and you don’t have to hire no one to take over your increasingly customer service demand.

Nveevo virtually a 24/7 live operations Chat Center that takes care of all the “heavy-lifting” when it comes to servicing your customers in different time zones in multiple languages such as English, Spanish and German. With its diverse portfolio of services, your company will now be able to provide the best in class customer service delivery model 24/7 in the language you choose to your site visitors.

Service Portfolio:

Chat in a Box: Affordable low entry package designed for home users and very small businesses. Its purpose is to provide a world class customer care service to austerely funded companies. If you are starting a small business, Chat in a Box is your road map to success…

If the price is right, what are you waiting for?

Chat Plus: If you are a Mid-size company, you know that a good customer care keeps clients coming back. With its competitive price and ample free minutes allotted, Chat Plus is the solution to your needs. See how Chat Plus works to achieve business success…

Isn’t it time your business had a customer service solution that helps increase your clients loyalty?

Chat Advantage: If you need to communicate more effectively with your customers this plan is right for you, Chat Advantage is a comprehensive Live Chat solution that offers your business the ability to provide sales and support chats with enhanced analyzing tools.

Didn’t anticipate so much business? Managing a lot of tedious customers?

Sure, there are lots of companies that offer free live chat technology, but as they say, you get what you pay for. When it comes to software for customer support and online sales, we found that an integrated application with extended and useful features (chat, email, click-to-talk, and knowledgebase), can be helpful, but when it comes to a live person attending 24/7, Nveevo’s is well worth its modest monthly fee. Plus, there are no contracts so you can just pay as you go.

We all remember that now infamous Hillary Clinton’s ad asking what would happen when that phone rang at 3am. This has been commented in length in the media but however, it brings us to an important business question: What happens when a customer tries to reach you at 3am?

The Internet allows your business to be open 24 hours, 7 days a week and therefore you should have a customer support system available at all times and most importantly a Live one.  In the fast-paced lives that most of us lead nowadays, every minute is precious and having someone service a customer real-time can make the difference between you and the rest of the crop.

We are all too aware of the “please hold, an operator will be with you shortly” recordings that frustrate us. Having Live customer Support enables you to help your customers right when they ask for help, when they need it, either for a last question before purchasing the product, a quick question regarding the request form or for tracking their package, little details that make a HUGE difference and will have them coming back to your website.

When it comes to selling a product/service and customer service in general, like Robert Wholey said: Rule #1: the customer is always right. Rule #2: if the customer is ever wrong, re-read rule #1″. Therefore there is no point in asking why the customer doesn’t call during business hours? Or why can’t he wait 5 minutes?  If you are to be a successful business you have to provide Live Customer Support all day long, every day!

According to Internet market research, help desk support channels increase customer satisfaction rates across the board. Small-to-midsized companies can squash online competition by penetrating the global market and implementing high quality, personal, live customer support. It leverages a company’s ability to make an impact on consumers and develop an online presence that instills confidence amongst the prospective customer or client.

On the Internet, the prospective client or consumer is in search of pricing and quality. Without customer support, low prices do not necessitate customer loyalty. Certain online, help desk solutions qualify site visitors as potential leads. For example, Nveevo, the makers of chat247 offers a help desk solution that enables businesses to monitor communications live, in real time, while offering advanced customer service or technical support. The ability to watch activity and review reports represents checks and balances system that simultaneously ensures outstanding customer support.

Review the Case Study.

For the company that needs to reduce internal costs and drive better sales numbers, a help desk (i.e. Chat247 from Nveevo) solution can be deployed anytime, anywhere. The ability to communicate with people across all time zones in different languages is an inevitable way to drive better sales numbers. By using a help desk solution, your business can attain more qualified leads while reducing support channel expenses.

Other Resources

White Paper: Keys to successful chat

In terms of driving better sales numbers, live help chat is rapidly leveling the playing field for the small business (see customer testimonials). Live help chat enables the home-based businesses and smaller organizations to drive new business leads, and close deals on the same scale that large corporations do.

Live help centers abbreviate the time it takes to convert unique visitors into new leads, subscribers, and consumers. With the support of a live help desk, businesses can focus on core competencies while operators respond to customer questions, collect consumer data and assist with technical support. Unfortunately, call centers or traditional support chat software don’t offer offer a complete solution.

Using Nveevo as an example of a low cost, live help provider, the outsourcing company refines efficiency, cost savings, and productivity. Unlike the negative reports on live call centers in India, Nveevo not only promises a return on investment but validates its cost efficacy through real monitoring and tracking features (case studies):

• Transcripts of each live help conversation

• Real-time reports – email notifications of chats

• Live Chat Marketing – proactive sales initiations

• Customer survey – feedback regarding sales or support

The above tracking capabilities are threefold: 1) monitors the quality of the outsourcing company; 2) provides market research insight; 3) and offers the opportunity to cultivate loyal consumers while increasing sales numbers.

Learn more about live chat help.

Other Articles

White Paper: Keys to successful chat

Live support chat means better sales numbers for the small business (see case studies). It demonstrates a commitment to excellence. Live support chat boosts consumer confidence because it authenticates the credibility of a business. For the small-sized business, the opportunity to have a live chat operator ready to initiate or respond to customer questions offers so many competitive advantages:

• Gain business in other time zones

• Achieve a global presence

• Maximize targeted leads

• Earn a substantial return on all marketing investments

• Improve sales conversions by 35% (see customer testimonials)

Due to a lack of support staff, small companies are no longer limited to growth and balancing core competencies with marketing initiatives. Live support chat operators, like the ones offered by Chat247 from Nveevo, empower small – medium sized businesses to perform like multi-billion dollar corporations. Even just as beneficial, live support outsourcing that offers web analytics, key word reports, transcripts and pre-sales leads are the ultimate solution for a cross sector of industries:

• Ecommerce

• Real Estate

• Online Retailers

• Mortgage

• Lawyers

• Doctors

Live support chat outsroucing streamlines how businesses drive productivity and offer the ability to convert business across the globe. With Nveevo’s Chat247, support is multilingual (English, Spanish, German) and offered in any time zone, anywhere. For quality assurance, Michael Payne, Managing Director at Nveevo recommends choosing an interactive live service technology that provides a detailed transcript of each customer and operator communication. Information documented in transcripts is invaluable because it reveals market-driven data and details whether your customers are satisfied with the live services provided by your outsourcing company

Learn more about live support operator outsourcing.

Compare how inexpensive live services are with the cost of traditional live chat software.

Other Resources

White Paper: Keys to successful chat

Regardless of the size of an organization, companies across the world are realizing the financial benefits of live chat customer service by outsourcing to live digital operators (see case studies). Rather than assume payroll and training costs, live chat operator outsourcing reduces costs and cultivates new customer and client relationships. The inclusive solution combines chat software with real live help. Instead of losing valuable targeted traffic, operators interact with web site visitors:

• Collect contact information (warm – hot lead generation)

• Responds to customer support questions

• Solves technical issues

Unlike traditional chat software, live chat operators takes a proactive approach to converting site traffic (comparison chart). For example, the next generation of live chat service, Chat247 from Nveevo, interacts with site traffic by offering support and responding to sales questions.

But not all live chat customer services extend the same service. And, not all live chat customer services are appropriately aligned for all businesses. A market study conducted at MIT showed that CEOS prefer business-process outsourcing companies where flexibility, accountability and return on investment are part of the complete package.

Nveevo, the makers of Chat247 recognized the need for call centers to be liable for their services. As a result, the outsourcing company integrated traditional chat software with an interactive web-based technology.

Chat247 exceeds traditional call centers and live chat software (see customer testimonials). The cutting-edge live chat customer service operators offers live, real-time support, rendering the following benefits:

• Pre-sales lead generation

• Proactive Customer support

• Live Chat Customer Services Monitoring

• Web analytics and other tracking functions

• Online safety features (SSL data transfer)

• And other resourceful features

              Learn more about the benefits of live chat operators  

Additional Resources

White Paper: Keys to Successful Chat