Big Entrance for Small Companies :: Chat in a Box and Chat Plus

Affordable low entry plan designed for start-up businesses…

It’s very important to make a big entrance when it comes to customer satisfaction even if you are a very small company. Allow your clients to process positive feedback over your customer service department and relax while measuring your retention rate.

If you are starting a small business, Chat in a Box and Plus is your road map to success…

Integrated Service Features

On-Demand ASP Solution: The service is hosted within our data centers which is available at all time, 24/7 so that the service will never be interrupted.

Multilingual Live Chat Support: Want to make your products available to a wider variety of users? By adding support for three languages - English, Spanish and German – more coming soon, you can reach clients in more parts of the world.

Detailed Billing: Worried about your end of the month bill – Not so sure about the additional minutes outline? With the detailed bill you will know exactly when you received chats, how long they lasted, and most importantly, when to switch plans for better results.

Offline E-mail Forms: Want to capture all visitor requests even when your button is offline? With the Offline E-mail Form, you can prompt visitors who you may have missed to leave their contact e-mail and a message and then follow up from there.

Automatic Chat Transcripts: This feature will allow you to receive all chat transcripts to better monitor quality issues. Visitor Side - At the end of a chat, the web site visitor has an option to view the current chat transcript and send it to their own e-mail for later use.

On-Demand Customer Care Solutions :: Chat Advantage and Ultra

Increase your clients loyalty while you focus on your business.

Customers often complain they don't get the attention they need when dealing with large corporations and sometimes prefer going to small businesses instead. Your company can be the exception to the rule and we can help, by providing a personalize assistance to each and every customer that goes to your site.

Take care of hundreds of customers without worrying about meter running !

For the first time, live chat is letting the company behind the web site connect to the person behind the computer - and the positive results are showing up in increase sales and profits.

Exclusive Service Features

Chat Advantage and Ultra combines all performance reports such as; Operator Performance Analysis Report to help monitor operator's performance in regards to missed chats, concurrent chats, queued chats, rejected chats, number of chats taken, average response time, and average chat length, Chat Trends Analysis Report to query average chat requests per hour over a specified time period and many other features such as:

Proactive Pop-up Invitations | Multiple Web Site Support | Service Level Agreements | Translations Services | Trouble Ticket Management Services

Enterprise solutions allows us to translate your specialized business requirements into effective and efficient modules that will quickly accomplish your unique support goals.